Ordering
Requests may be placed 24 hours a day / 7 days a week through our website at www.Castlemalting.com or by faxing us at +32 (0) 87 681381. Customer service and order processing personnel are available between 9:00 am - 6:00 pm (Belgian time) Monday through Friday, and can be reached by calling +32 (0) 87 681381. Please include the following with all orders:
- Company and contact person names
- Telephone, e-mail address and fax numbers
- Shipping and billing addresses
- Product name, type and conditioning
- Quantity of product needed
- Date order needed on or by
- Shipping information (Lift gate, Pallet jack, Call first, ...)
After submitting your request, a customer service representative will send an e-mail or fax confirmation of your order. Please call +32 (0) 87 681381 if you experience any difficulty in filling out this form.
Pricing
Malt prices can be calculated FOB, EXW, C&F, CIF, DDU based, according to your request. The malt is delivered from Castle Malting Plant – 7970 Beloeil Belgium. All malt products are available in whole kernel or milled / mash-ready. An additional 1 - 5 days may be needed to mill products.
Credit
Castle Malting require payment 30 days after delivery. For new customers, please allow 1 business for credit approval. In some cases prepayment may be required. Overdue payments must be received before new orders can be released for delivery.
Freight
Freight terms are prepaid and charged, unless otherwise instructed. A contact telephone number will be included in the body of the Bill of Lading for all orders. That way the truck driver can contact you if necessary. The following items need to be specified at the time of order and may involve an extra charge:
- Specific delivery dates and times
- Liftgate
- Pallet Jack
- Call first
- Driver notification of hand-unload
- Extra hose (bulk shipments)
Discount programs are established with numerous LTL (less than truckload) carriers. A carrier with the best rate for the shipping destination will be assigned, unless otherwise indicated.
Receiving Bagged Malt
Before signing the shipment Bill of Lading, each bag and / or pallet must be inspected. Look for torn or broken bags and ensure every bag and pallet is accounted for. You can reference the pallet contents sheet attached to each pallet. It is easiest to look over the products as they are being unloaded, but if more time is needed to double check, the driver must wait! If any problems arise.
- First, please note how many bags were shorted, broken, or any other circumstances on the Bill of Lading before signing.
- Call Castle Malting at +32 (0) 87 681381 within 72 hours to report any issues. A freight claim may need to be filed on your behalf, and is most successful when the problem is noted on the Bill of Lading. Please make sure any employees involved in unloading malt follow this procedure.
Receiving Malt
To ensure the best quality of malt, we suggest the following:
- Inspect condition of malt and trailer before unloading.
- The Bill of Lading should not be signed until malt is fully unloaded and inspected. Problems should be noted on the Bill of Lading.
- If you have any questions at the time of unloading, don`t hesitate to call us at +32 (0) 87 681381. The driver must wait if you have any concerns.
Malt Storage Castle Malting supplies malt that is insect free. However, once the product leaves our plant, it is beyond our control. We recommend the following preventive measures:
- Inspect the malt area at regularly scheduled intervals. This is of particular importance when the room temperature is above 20 ° C or 64° F.
- Malt should be stored in a clean, cool, dry area.
- To reduce the likelihood of insect activity, you may choose to fumigate periodically.
- For best results, we recommend using all milled products within 3 months and all whole kernel products within 12 months of receipt.
Malt Analysis
Malt analysis reports for bagged product or bulk load are automatically faxed or e-mailed without request.
